Q. How do I register for CigarAficionado.com?
A.
If you would like to sign up for CigarAficionado.com (which includes a subscription to Cigar Insider e-Newsletter, along with many other benefits)
click here.
Q. I received an email that Cigar Insider was available. I clicked the link and Adobe Acrobat doesn't launch. How do I view the document?
A. Make sure that you have the Adobe Acrobat plug-in properly installed for your browser. If you aren't familiar with installing plug-ins for your browser, please visit
Adobe's support page. If you continue to have problems, email us.
Q. When printing the document, the fonts don't look right, or the text is misaligned on the printed pages. How do I print the document properly?
A. If you're using Windows, you can click "print as image" on your "Print" options box. Mac users should set their Adobe Acrobat print preferences to "print as an image."
Q. I have a membership to CigarAficionado.com, but I can't access cigar ratings or Cigar Insider E-Newsletter.
A.You may be having a "cookie problem," where the system is not recognizing you (and your computer) as a current member.
Try the following steps:
- Click on the link at the very bottom of the left-hand navbar which says "Sign Out".
- Then sign in again. Your should be able to access the Cigar Ratings section.
In most cases, the above two steps will take care of the problem. If they don't, use our Cookie Test page to make sure that your browser is configured properly to handle Full Access.
Q. Where do I go to find out more information about Adobe Acrobat?
A. You can get more detailed help on Adobe's support page.
Q. How do I change my email address?
A. You can manage your account and change your email address by going to our Customer Care page.
Q. How can I contact CigarAficionado.com regarding problems with my membership?
A. Click here or send an email to isocustserv@cdsfulfillment.com.
Customer service hours are Monday-Friday, 9:00am-5:00pm EST. If possible, please include your password and the email address we have on file in your email. We will try to respond to your email request within 2 business days.
Q. I am not getting my email alerts telling me when the latest Cigar Insider is live.
A. It is likely that our email notifications are being blocked by your personal email settings, or by your email service provider through some sort of spam filter. Unfortunately, reputable, opt-in mailers such as ourselves are often lumped together with spammers as internet services providers attempt to curb the spam epidemic. Please try adjusting the security settings on your PC and/or please contact your email service provider to have them modify their security settings so that you can continue to receive the email notification (from cigarinsider@cigaraficionado.email-publisher.com).
Please note that Cigar Insider can always be accessed through the link on the nav bar. If this does not remedy the situation, please contact us.
You may have unsubscribed accidentally.
Q. I would like to cancel my CigarAficionado.com membership.
A.You can cancel your account by calling 800-601-9463 or email isocustserv@cdsfulfillment.com. Your access to the site will expire at the end of the month. You will receive a credit on the unused portion of your service.
Cigar Aficionado RSS Feed